Privacy Policy
At Prestige Window Cleaning, we respect your privacy and are committed to protecting any personal information you provide when using our website or contacting us.
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Information We Collect
We may collect your name, telephone number, email address, property address, and any other information you provide when requesting a quote, booking a service, or contacting us. -
How We Use Your Information
Your information is used to respond to enquiries, provide quotations, arrange cleaning services, communicate with you about bookings, and deliver our services. -
Website Forms
Information submitted through our contact or quote forms is used only for legitimate business and customer-service purposes. -
Calls and WhatsApp
If you contact us by telephone or WhatsApp, we may retain relevant contact details and messages where necessary to respond to your enquiry or manage your service. -
Payments and Transactions
Where payment information is required, it will be handled through the relevant payment provider. We do not intentionally store complete payment card details on our website. -
Cookies and Website Technology
Our website may use cookies or similar technologies to maintain functionality, understand website usage, and improve your experience. Third-party services may also use cookies where applicable. -
Third-Party Services
Our website may use services such as Google reCAPTCHA, Google services, WhatsApp, or review platforms. These services may process information in accordance with their own privacy policies. -
Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. -
Data Retention and Your Rights
We retain personal information only for as long as reasonably necessary for business, legal, accounting, or customer-service purposes. Depending on applicable UK data-protection law, you may have rights to access, correct, restrict, or request deletion of your personal information. -
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact Prestige Window Cleaning at prestigewindowcleaningcarlisle@outlook.com or 07544 141559.